eBooks

  • What file formats are available as eBook?
    • All eBooks can be downloaded as PDF files
  • Can I print the eBook?
    • No, printing is disabled
  • What are the payment options?
    • Pay by credit card, PayPal or Bitcoin
  • How to download?
    • You will receive a direct download link as soon as payment has been processed. You can also log into your account and download from there
  • Do you offer refunds?
    • No, due to the nature of eBooks, all sales are final

Paperbacks

  • Are all eBooks available as paperbacks?
    • No, but many are (about half of all titles are available as both eBook as well as printed book)
  • Where do you ship from?
    • We ship from our partners in the US, Europe and Thailand
  • What are the payment options?
    • Pay by credit card, PayPal or Bitcoin
  • How long does shipping take?
    • Anywhere from 5 to 14 days depending on your location
  • Do you offer refunds?
    • Yes, if a copy is damaged. You would need to return the damaged copy to our US address

Selling eBooks

  • Can I sell my eBook with booksmango.shop?
    • Yes, you are welcome to do so – you will need to provide:
      • cover as jpg file with aspect ratio of 5×8; cover needs to show exact title and author name
      • eBook file as PDF file
  • Do I need an ISBN?
    • No – we only require cover file and eBook as PDF – nothing else
  • Who sets the price?
    • You do; you can also set promotional (sales) prices
  • How much do I get paid?
    • There is a 5% payment processing charge and our 30% commission on every sale – the remaining amount belongs to you
  • Is there a payment threshold?
    • Yes, $10 for PayPal payments and $50 for direct bank transfers
    • You also need to submit W-8 or W-9 tax forms to identify yourself before payouts commence
  • Are there any payment fees?
    • Standard PayPal fees apply for PayPal payouts
    • $5 flat fee applies for direct bank transfers
  • Are there any fees to sign up or monthly/yearly fees?
    • No, there are no fees
  • Can you convert my eBook to Print-on-Demand (POD)?
    • No, unless you purchased a publishing package with our partner booksmango.com
  • Where can I see sales statistics?
    • You can log into your author dashboard 24/7 and see sales/commission statistics
  • What can I do with my author dashboard?
    • add new eBooks
    • modify existing eBooks
    • set sales price
    • add/change your author info
    • add/change your author photo or logo
    • add/change your social handles (Facebook, Twitter, etc.)
    • see important notices

Distributing eBooks & POD books

  • Will you distribute and sell my eBook with other retailers (Amazon, Apple, etc.)?
    • No, we will not distribute/sell your eBook anywhere else unless you purchased a publishing package with our partner booksmango.com
  • Can I sell my eBook with other retailers if I list with booksmango.shop?
    • Yes, we are non-exclusive. Feel free to sell your eBook anywhere you like in addition to booksmango.shop

Publishing / distribution services

  • I do not know how to make a proper pdf file – can you help?
    • You would need to purchase a publishing package with our partner booksmango.com to have your book formatted professionally and generated as pdf, ePub, mobi (kindle) and print ready PDF file
  • Can you help with the cover?
    • Professional cover design is included with every publishing package from our partner booksmango.com
  • Will you distribute my book to other retailers when purchasing a publishing package from booksmango.com?
    • Yes, if you wish us to do so. We usually distribute to Amazon, Apple, kobo, Barnes & Noble, Google Play and various smaller retailers
  • What files will I receive when purchasing a publishing package from booksmango.com?
    • You will get 4 or 5 files depending on your package:
      • mobi (Amazon kindle)
      • ePub 3 (Apple iBooks)
      • ePub 2 (kobo, Barnes & Noble, Google Playstore)
      • pdf (booksmango.shop, Google Playstore)
      • Print-ready pdf (Amazon & Barnes & Noble Print-on-Demand)
      • ISBN for eBook
      • ISBN for printed book

Others

  • How long have you been in business?
    • We are around as publishing company since 1997
  • Will my books get any promotional activities?
    • All books published via booksmango.com will be included in our ad network with Google & Facebook
  • Who owns booksmango?
    • Booksmango is owned by an Austrian entrepreneur with business interests in the US and Asia